Design your technology with the customer in mind for a seamless experience.
In this episode, you will learn:
1. What happens when technology fails while you're traveling?
2. What are the consequences of outsourcing customer service?
3. How can technology be designed to better serve customers?
"If I'm designing this, I'm starting from the point of view of the customer and working the way up."
I was flying into Philadelphia for a presentation, and I had to fly out to Denver the following day. I decided to rent a Jaguar SUV for the luxury, but I found out there was a tax for luxury. I got the car and drove to my presentation. The next morning, I called the valet to bring my car around, but they said the battery was dead. I had to call National Car Rental's roadside assistance, which redirected me to a third party. They sent a tow truck and Uber. I finally got to my hotel and checked in, but my flight was delayed. I finally got to Denver at 11:30pm. Two days later, I still hadn't received my receipt from National Car Rental, so I called the depot. They said the car
In this episode, you will learn the following:
1. What happens when technology fails while you're traveling?
2. What are the consequences of outsourcing customer service?
3. How can technology be designed to better serve customers?
Other episodes you'll enjoy:
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