In this episode of 'Product Coffee', Kevin & Taj discuss product outcomes and how teams can measure the success of their work, experimentation, and activities. The conversation focuses on the importance of identifying predictive directions or actions that drive business outcomes and the role of the product team in this process. Examples from sports and IT operations are used to illustrate the concept of setting up clear product outcomes to empower teams. Further, the hosts delve into the importance of defining a company or product's 'North Star' metric, understanding the value offered to primary users, and how to measure job success.
00:26 Discussion on Product Outcomes
01:10 Understanding Business Metrics and Goals
01:41 The Importance of Product Outcome
02:18 Sports Analogies and Product Outcomes
03:50 Breaking Down the Plus-Minus Factor
05:03 Challenges in Identifying Influencing Factors
05:29 Exercise on Identifying Product Outcomes
06:57 Understanding the User and Their Goals
08:47 The Role of Infrastructure in Product Outcomes
16:07 The Importance of Renewals in Business
18:00 The Role of Consultation in Product Outcomes
24:42 The Importance of Regular Check-ins and Adjustments
31:57 Understanding the Importance of User Testing
35:00 Homework
