Hiring is the bottleneck most STR operators refuse to admit. In this episode, Tony and Jordan break down why growth stalls when the owner is still doing “busy work” and taking every guest problem personally.
They unpack the hire that doubled their business, the mindset shift from job to real business, and a simple way to think about ROI on employees.
The punchline: stop asking “how do I do this better” and start asking “who can own this so I can grow.”
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