In this episode, we dive into the world of conflict mediation with Katie Kolon, who transitioned from an attorney to a mediator to help businesses, especially family-owned ones, navigate their conflicts before they escalate into costly litigation. Katie shares her journey, insights, and practical strategies for handling disputes, fostering understanding, and strengthening relationships in business settings.
She emphasizes the importance of addressing conflicts early and with intention to build trust and ensure long-term success. Tune in to learn about the process of mediation, the critical role of dignity in conflict resolution, and the actionable steps that businesses can take to manage tensions and plan for smooth successions.
This episode is essential for anyone involved in managing family businesses and looking to transform conflict into growth opportunities.
00:00 Introduction to Conflict in Family Business
00:19 Meet Katie Kolon: From Attorney to Mediator
02:10 Katie's Background and Early Career
05:12 Navigating Small Town Dynamics
14:05 Transition to Mediation and Conflict Resolution
18:35 The Mediation Process Explained
21:53 Challenges in Mediation
25:16 Reframing Conflict for Growth
32:01 Succession Planning and Dignity
35:54 Conclusion and Contact Information
Find Katie HERE: https://www.mutual-ground.com/
