Patti Mara, a pharmacy business coach for over 15 years, shares strategies for transforming pharmacy culture through communication, feedback and defining team success.
Website: https://pharmacysuccess.com/
[00:00:15] Introductions
[00:01:43] Hiring for pharmacy culture
[00:04:15] Importance of business and personality
[00:05:05] Matching talent to pharmacy roles
[00:05:43] Systematizing routine to handle exceptions
[00:08:28] The 4 pillars for team success
[00:09:38] Why weekly team huddles are critical
[00:14:12] Tips for effective huddles
[00:16:05] Keeping huddles focused
[00:18:02] In-person huddles more impactful
[00:18:13] Huddles drive staff empowerment
[00:18:41] Team position agreements
[00:21:10] Performance feedback strategies
[00:24:53] Acknowledging positive contributions
[00:27:34] Giving focused corrective feedback
[00:29:30] Clarifying pharmacy value proposition
[00:32:29] Maintaining core focus
[00:35:14] Turning complaints into opportunities
[00:38:05] Ensuring consistent experiences
[00:40:30] Characteristics of ideal customers
[00:42:31] Staying positive through challenges
[00:43:35] Wrap up
The Business of Pharmacy Podcast™ offers in-depth, candid conversations with pharmacy business leaders. Hosted by pharmacist Mike Koelzer, each episode covers new topics relevant to pharmacists and pharmacy owners. Listen to a new episode every Monday morning.
