00:00 Introduction
01:34 Is empathy a skill we can learn?
03:00 Can there be too much empathy?
04:38 The fear of losing respect
06:04 What can leaders do to make sure their people are OK?
08:45 You have to orient around the customer
10:30 Leaders as balancers
13:22 Future-proofing for the next disruption
16:15 Meaningfulness & Purpose
19:24 Therapeutic AI
24:13 The effects of generative AI
28:00 Heartificial Empathy & "Be You"
31:14 The Serenity in Leadership retreat, Leading Through the Void & being human
32:49 What makes a good leader in 2023?
38:02 Closing
