Over my golf and business career I have always heard people speak about rude members and customers as if it was my fault if I didn’t “get them” or “know how to take them”. I don’t agree with that. If someone is a jerk, why do I have to adjust my mindset to accommodate, and worse encourage, that type of behavior. Many companies are seeing the positive benefits of focusing on a positive culture and I think Private Golf Clubs and Golf Professionals could benefit from this as well.
