This Talent Equation Podcast (Formerly known as the Learning and Development podcast) episode features a discussion on knowledge transfer via learning programs between Susan Armstrong, the Chief Learning Officer (CLO) at Big Bold Goals and the host, Nolan Hout, Senior Vice President at Infopro Learning. They discuss various aspects, such as the length of training programs, the comparison between digital and in-person learning, the pros and cons of prebuilt versus custom content, the significance of having skilled facilitators, and the importance of engagement and learning instead of passive information transfer in the learning programs. Susan shares her professional journey and how she discovered her passion for Learning and Development while training new hires on customer service during her tenure as the director of a financial organization. They also discuss the impact of the pandemic on trainers and the need for skilled facilitators.
