Dr. Heather Cooke has more than 20 years’ experience working in dementia care, in both a front-line and research capacity. Heather’s work is supported by the Alzheimer Society of Canada, the Michael Smith Foundation for Health Research, and WorkSafeBC. During this episode Sean and Heather discuss the significance about the nature and impact of workplace incivility on staff well-being and care delivery.
Resources:
Civility Matters Toolkit - SafeCare BC
Time Stamps:
0:02 - Welcome
0:22 - Land acknowledgement
0:39 - Guest introduction
3:24 – What is workplace civility?
4:18 – Impacts of workplace incivility in long term care settings
5:20 – System factors: gender lens
8:08 – Golden age of care – staffing shortage
9:03 – Toxic work environment
9:38 – Ad break – SafeCare BC
10:13 – How to mitigate incivility in the workplace
11:45 – Creating space for people to check in with one another
11:59 – Development of Civility Matters Toolkit
13:39 – Shift change can be a check in opportunity
15:33 – Care work is skilled teamwork
16:20 – Conditions of work are often the conditions of care
17:19 – What is the toolkit all about?
18:50 – Kindness card templates
19:50 – 11 scenarios
20:26 – Resources and videos with time stamps
21:35 – How the Toolkit can help
22:03 – We can change how we show up in the workplace
23:09 – Closing
This podcast is brought to you by:
Care to Speak | Care For Caregivers
Care2Listen Podcast | Care For Caregivers
CMHA British Columbia – Mental Health for All
