In today's episode, we explore tips and strategies to provide great service to guests in your taproom. Andrew Coplon provides a run-down of the "30 Second Conversation" system, which is outlined below:
- Welcome your guest to the taproom
- Engage, ask questions, and offer friendly conversation
- Guide your customer and offer direction on beer choices
- Let your guest know what they are drinking when you bring their beer
- Leave the guest feeling appreciated - thank you for coming!
