In today's podcast we look at the data behind greeting your guests and thanking them when they leave.
These simple and fundamental customer service practices really make a difference.
Key Points
- Two step process to increase customer retention and engagement: 1) Greet your guests when they arrive, 2) thank them when they leave.
- Time matters. Greeting your guests in less than a minute sets the tone for the rest of the visit - 46% more likely to perceive the visit as high engagement
- Thank you matters. Guests who do not receive a 'thank you' upon leaving are 5x more likely to NOT recommend your brewery.
