Turnaround time is the heartbeat of the airline industry. There’s little margin for error, and success is measured by fractions of a second. Nevertheless, turning around an aircraft to ensure a safe disembark and flight readiness is an entirely different challenge from turning around an airline. Oscar Munoz, the former CEO of United Airlines, led UA through one of the modern business’s most remarkable corporate turnarounds, inspiring employees, customers, and investors.
In this Next Practices Weekly session, Oscar Munoz shares insights from his book “Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies” around leadership lessons for creating a culture of empathy, standing up for employees, and advancing an inclusive economy. Sign up for the 2024 i4cp Next Practices Now Conference to hear more HR insights and details of his journey.
