On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.
.
Here’s what we talked with Cam and Satish about:
* Why the contact center become such a key priority for many organizations these days
* The biggest challenges facing contact centers
* How Blue Prism and Genesys combine to address these challenges
* The top benefits that companies realize from using intelligent automation in the contact center
* Use cases involving Blue Prism and Genesys working in tandem
* How the contact center will evolve in the future
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates:
🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU
🧑💻LinkedIn: https://bit.ly/2GP5eKt
🐦Twitter: https://bit.ly/3JHBHUM
🙋♀️Facebook: https://bit.ly/3LHQC2L
📸Instagram: https://bit.ly/3TgQCYW
💭Blog: https://bit.ly/3WabzFk
🤩Case studies: https://bit.ly/3VSIj6j
Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
