On this podcast, Brad Hairston talks with Michael Heric, Partner at Bain & Company, who explains why companies should accelerate their automation efforts and how many are doing so today.
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Here’s what we talked with Michael about:
* The general pace of intelligent automation across most companies
* Some thoughts on automation centers of excellence
* What IT should do to accelerate the pace of automation programs
* Moving beyond the proof-of-concept stage
* Leaders re-evaluating how work gets done in their organizations
* CHRO involvement in intelligent automation programs
* The impact of intelligent automation on BPO
* Automation opportunities that are untapped in most companies
* Industries poised to make a big move with intelligent automation in 2022 and beyond
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