On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth.
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Here’s what we talked with Peter about:
* The challenges around dealing with both the government and healthcare sectors at the same time
* The origins of Accerta’s intelligent automation journey
* An example of a core process automated by Accerta
* The importance of a good partner to shaping Accerta’s automation journey
* Measuring automation benefits
* How intelligent automation impacted Accerta’s workforce morale and culture
* The ratio of digital to human workers at Accerta
* Thoughts on the future of healthcare in the public sector
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