On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism. Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise.
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Here’s what we talked with Niti and Susanna about:
*The wide spectrum of benefits companies are realizing from intelligent automation
*What companies are doing with the benefits realized
*How metrics and KPIs are evolving in intelligent automation
*How AI has impacted benefits realization
*Challenges customers face in their quest for full benefits realization
*How companies communicate and promote automation benefits across the organization
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