On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization.
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Here’s what we talked with Mark about:
*Why chatbots have come up short
*How CLEVVA virtual agents automate specific conversations
*Managing conversations across multiple channels
*How CLEVVA leverages GenAI technologies
*Ensuring accuracy and reliability of virtual agent answers
*How virtual agents work with SS&C Blue Prism digital workers
*How process mining technology is utilizing conversation data
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