On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.
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Here’s what we talked with Ryan about:
* How the CLEVVA front office digital expert functions
* How CLEVVA digital experts work with chatbots
* How CLEVVA front office digital experts are built
* The advanced capabilities CLEVVA utilizes
* Benefits realized from front office digital experts
* Industry penetration by CLEVVA
* How CLEVVA and Blue Prism are partnering
* An example of CLEVVA and Blue Prism combining to solve a customer pain point
* What the future looks like for CLEVVA digital experts
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