In this episode of Titan Talks, Sam Dushay interviews Kevin Anstaett, owner of Anstaett's Tree Service, about his unconventional path into the tree service industry. Kevin shares how he overcame his fear of heights and became a self-taught expert, emphasizing the importance of prompt customer service and leveraging technology to streamline operations. He discusses his business philosophy of maintaining a small, efficient team and investing in reliable equipment to ensure continuous service. Kevin also highlights the significance of word-of-mouth and repeat business in sustaining growth and success.
(0:00) - Intro and Origin Story
(6:30) - Overcoming Fear of Heights
(10:00) - Building a Tree Service Business
(14:00) - Importance of Prompt Customer Service
(18:30) - Technology's Role in Business Operations
(22:00) - Maintaining a Small, Efficient Team
(26:00) - Marketing and Word-of-Mouth Success
(30:00) - Investing in Reliable Equipment
(34:00) - Future Plans and Business Philosophy
(37:00) - Closing Remarks
