✅ 2 guys
✅ 20 minutes (pretty close, anyway)
❌ 1 topic
This is actually a pretty awesome episode. It took us about 18 minutes to get to "psychological ownership to commit to excellence."
Sometimes it takes a while for the plane to land. We took a couple of scenic routes through customer service, communication, and training to get to excellence.
It's always a fun ride on Flight 2120.
