Welcome to the ITS4Ed Podcast.
This is episode #5. This podcast focuses on the IT Customer Support (ITCS) Unit of Instructional Technology Services.
In this discussion, you will hear different perspectives from various members of ITCS.
- IT Customer Support provides high-quality, professional, and expeditious support and services to enable District schools and offices to meet the District’s goals, increasing student achievement and operational efficiency.
- IT Customer Support provides support for end users using technology and devices connected to the technology infrastructure. They provide on-site, day-to-day, proactive, and reactive local support to schools and offices. This branch performs the following functions:
- Chat
- IT Helpdesk
- IT Remote Services
- Onsite technology support for schools
- Day-to-day maintenance of school site technology
Speakers:
- Jose Somoano, Senior IT Operations Manager
- Phillip Lucero, IT Business Efficiency Analyst
- James Hicks, IT Business Efficiency Analyst
- Steve Evans, IT West Supervisor
Narrator:
- Youssef Elias, School Systems Manager, LA Unified
