Our 8th episode features Brian Kramer, General Manager of Germain Toyota of Naples.
Brian is leading the way in customer experience and is here to tell us more about how Germain is utilizing video to create an easier and more convenient customer experience. The best way to retain customers isn’t through discounts or coupons, it is through experience. Germain Toyota of Naples is working with FIXED OPS DIGITAL to create informative service videos for customers.
“We really feel that a whole holistic approach with video and clearly setting that expectation and then on our side living up to them is the key to our growth in 2022 and beyond.”
Contact Brian at bkramer@germain.com
https://www.fixedopsdigital.com/tactical/
