Our 19th episode features David O’Brien, President & CEO of Quantum5.
David and his team work to help dealerships strengthen relationships with their consumers through a focus on proper training of service and sales employees. 🎉
💥 FIND WAYS TO IMPRESS 💥
As a dealership, it’s important to train your service advisors just as much as your sales reps on how to create customer relationships. In this training, the focus should be on using gratitude and positivity with the customer, as well as creating intentional processes to make the customer feel welcomed. 🚘
“I think you gotta have a process, you gotta know how you’re going to make it work, and the process has to be intentional versus accidental.”
👋 You can contact David at (480) 452-6868 or dob@quantum5.ai
