In this session, we discussed the importance of CAHPS to Medicare Stars, and Valerie provided ways to improve CAHPS results through a partnership between healthplans and providers/healthcare organizations. She explained why setting the right expectations with members is key to member experience and provided examples of how to manage expectations. Listen to hear more.
Listen in to The Medicare Stars Best Practice Podcast for discussion, insights and perspectives from subject-matter expects knowledgeable names in the managed care industry. Tune in and subscribe for future episodes.
