On this episode Coaches Stevo and Andrew are joined by Damian Gilvary, General Manager of the Balmoral Hotel in Belfast to talk through the importance of the customer experience, plus the often overlooked importance of wanting to do the hard work.
We take a look back at back at Damian’s journey from starting in house keeping and working his way up to General Manager, as well as some insights into some of the crazy things you see working in hotels all your life.
We also talk about the remarkable transformation of the Balmoral Hotel that Damian has championed. Turning it into one of the most exciting and compelling venues in Belfast that well and truly breaks the norm!
