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Serving Leaders must be avid note-takers when asking employees how they can help make their jobs easier.

And by constantly asking “How can I help?”, roadblocks, obstacles and grunge can be identified and removed, enabling more consistent operations and higher levels of performance.

In this episode, Roy and Ian discuss why note-taking is a critical audacious leadership trait and why it leads to improved business performance.

And Roy will unpack the note-taking tactics he used to reduce operational friction and deliver flawless execution.