Happy New Year!
We're kicking off 2025 with an exciting series of podcast takeovers in the lead-up to BizFest SW on April 2nd at the Westpoint Arena in Exeter.
In this first episode, we welcome an incredible panel of business experts to share their journeys, challenges, and top tips for business success.
What to Expect:
Insightful conversations about customer experience, sales strategies, and luxury services.
Practical tips for small businesses looking to grow, thrive, and stand out in competitive markets.
A sneak peek into exclusive networking opportunities leading up to BizFest SW.
My Guests this week
Sharon Clapp, Investors in CustomersSharon shares how her company measures and improves customer experience for businesses of all sizes. She also introduces the new IIC Small Business Award, helping smaller businesses showcase their customer service excellence.
“Customer experience isn’t just a ‘nice-to-have.’ It’s the key to standing out in today’s competitive market!”
Richard Palmer, Short Train & Sales StationRichard discusses his mission to help small businesses master the art of selling without fear, through his Sales Station program. Learn how to communicate your value and build lasting customer relationships.
“Selling isn’t about being pushy—it’s about effectively communicating your value and building trust.”
Steve King, Exec TransfersSteve shares how his luxury executive transfer service delivers a stress-free experience for clients, from smart drivers to immaculate vehicles. Plus, a sneak peek at his upcoming rebrand!
💡 “We aim to be more than just a service—we want to feel like an extension of our clients’ businesses.”
How to exceed customer expectations: The little touches that turn good service into an exceptional experience.
The secret to sales success: Why small businesses should rethink “selling” and focus on value-driven conversations.
The importance of listening: How paying attention to your clients’ needs can transform your business.
Adapting to change: Expert tips on staying focused and resilient in a fast-evolving business landscape
Event Details:
Date: 2nd April 2025
Location: Westpoint Arena, Exeter
Time: 9:30 AM – 5:00 PM
Tickets: FREE (Pre-registration required at www.businessfestsw.co.uk)
Reach out to our guests
Steve King
Business: Exec Airport Transfers
Email: info@exectransfer.co.uk
Website: Exec Airport Transfers
LinkedIn: Steve King on LinkedIn
Facebook: Exec Airport Transfers on Facebook
Phone: 01392 327777
Richard Palmer
Business: Sure Train Sales Training
Email: richard@suretrain.co.uk
Website: Sales Station Programme
LinkedIn: Richard Palmer on LinkedIn
Phone: 07831172022
Sharon Clapp
Business: Investor in Customers (IIC)
Email: sharon.clapp@investorincustomers.com
Website: Investor in Customers
LinkedIn: Sharon Clapp on LinkedIn
Name: Jamie O'NeillEmail: jamie.oneill@fourfrontevents.co.ukWebsite: Business Fest South WestLinkedIn Profile: Jamie O'Neill on LinkedInInstagram Profile: Business Fest SW InstagramFacebook Page: Business Fest SW Facebook
Title:Business Fest South West 2025 - What is it? and Why Should I Care?
Contact Number: 01726 210442
Overview:Business Fest South West 2025 is a premier event designed to connect, inspire, and educate business professionals across the South West. It features a diverse lineup of keynote speakers, innovative exhibitors, and unparalleled networking opportunities. Whether you’re an entrepreneur, SME owner, or industry leader, this event offers something for everyone.
For more details, visit the official website: Business Fest South West
Watch the show on YouTube
Connect with Ashley on LinkedIn
🎙️ Podcast Takeover for BizFest SW: Episode 1 - Unlocking Business Growth with Our Experts!🎧 Featured Guests✨ Key Highlights from the EpisodeSteve KingRichard PalmerSharon ClappJamie O'Neill Contact Information and Business OverviewAbout Business Fest South West 2025My Website https://just.15mins.day
