Tune in to this engaging episode of Power Women of the Trades featuring Valerie Heck from Colair in Texas with hosts Cassie Pound and Heather Bargender-Wavra. Amidst discussions of tornadoes and ice storms, Valerie shares her inspiring journey from managing addiction to becoming a key player in the trades. Her story showcases how determination and a strong network can help you transform your life and career, providing inspiration for those looking to make a change or overcome adversity. Valerie's insights highlight the supportive network of Power Women in the trades and the importance of finding your tribe.
Valerie dives into her current role at Colair and how she has become an integral part of their operations. With a focus on customer experience, she details how she manages processes from marketing to field service, ensuring quality and customer satisfaction. As an ambassador of fun, Valerie engages in multiple areas, improving call center operations and aiding growth for Colair. Her passion for creating a supportive and collaborative work culture is evident, and her story serves as a testament to the impact that dedicated individuals can have, regardless of their role within a company.
Throughout the episode, Cassie and Heather emphasize the value of innovation and collaboration in the trades. Valerie's achievements exemplify how impactful it can be when team members share ideas and implement strategic changes. By molding her experiences and learning from industry mentors, Valerie showcases that meaningful contributions can come from any level within a company. Her story is not only a testament to personal and professional growth but also a call to women in the industry to support one another and seek out mentorship and guidance.
Time Stamps: 0:00 - Introduction of Valerie Heck on Power Women of the Trades 0:03 - Weather challenges and their impact on work 0:55 - Valerie's background and journey into trades 3:40 - Valerie's transition to the air conditioning industry 4:46 - Personal struggles and growth 5:51 - Advocacy for women in the trades 7:07 - Valerie's inspirational message of self-advancement 9:45 - Role at Colair and working with family 10:24 - Growth and innovation in Colair's operations 12:31 - Challenges and balancing work-life dynamics 15:22 - Advancements in call center procedures 18:33 - Inspirational message on making a difference in the industry 22:33 - Enhancing customer service through empathy 23:44 - Valerie’s experiences with industry networking and women in trades
Meet Your Hosts: Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn. https://www.linkedin.com/in/cassiepound/ Heather Bargender-Wavra has a broad expertise in the construction sector, focusing on specialized accounting and strategic business areas like HVAC, plumbing, and electrical systems. Reach out to her to see how she can support your business's growth and efficiency. Connect with Heather on LinkedIn https://www.linkedin.com/in/heather-bargender-16787a13/
Special thanks to our sponsors for making the show possible:
Relentless Digital https://www.relentless-digital.com
Kee Hart Marketing https://keehartmarketing.com
Forrest Perry Marketing https://perrymarketing.com
Rilla www.Rilla.com
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This episode was produced and brought to you by the Skilled Trades Syndicate https://www.servicebusinessmastery.com/
