Tune in to Part 2 of this chat with Dayna Hottle, Amanda Zink, and Devynn Thompson.
This discussion delves into the timely and critical subject of maintaining robust customer service operations during challenging economic times. The Nexstar board of directors explore the intersection of artificial intelligence (AI) with traditional customer service models and the irreplaceable value of human connection in business interactions. They share insights from their experiences and the strategies they’ve implemented to navigate the ever-evolving landscape of customer interaction.
The conversation touches on technology's role in call booking and customer interaction, emphasizing the nuanced approach required in customer service that AI alone cannot fulfill.
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Meet the Hosts:
Leslie Harpole is the co-owner of Champion Plumbing in Oklahoma City. Connect with her on LinkedIn.
Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn.
Meet the Guests:
Dayna Hottle, General Manager, C&C Heating and Air Conditioning
Connect with her on LinkedIn: https://www.linkedin.com/in/daynahottle/
Amanda Zink, President, Air Control Home Services
Connect with her on LinkedIn: https://www.linkedin.com/in/amanda-zink-48826414/
Devynn Thompson, Operations Manager, Thompson Family Plumbing and Rooter Inc.
Connect with her on LinkedIn: https://www.linkedin.com/in/devynn-thompson-34794b73/
Special thanks to our sponsors for making the show possible:
- WorkWithYourHandz https://www.workwithyourhandz.com
- Relentless Digital https://www.relentless-digital.com
- Kee Hart Marketing https://keehartmarketing.com
- Forrest Perry Marketing https://perrymarketing.com
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This episode was produced and brought to you by Reignite Media (Follow them @reignite.media).
