How can brands turn everyday social media interactions into stories that build loyalty and improve customer experience?
Digital marketing expert, Brooke B Sellas, discusses how brands can level up their customer experience through innovative social care strategies. Brooke shares how to use customer care not just as a way to respond to issues but as a proactive tool for attracting new customers and telling your brand's story.
She dives into real-world examples of brands using social media to connect with customers on a deeper level, building stronger relationships and turning active followers into loyal advocates.
Words of Wisdom from Brooke: “Why does so much content sound the same these days? It’s because people are relying on AI to tell their story. AI is great for creating commodity-type content, but don’t let it be the voice behind your story.”
Tune in for a conversation about how great CX can drive both customer loyalty and business success!
P.S. Keep an ear out for your chance to win a free copy of Brooke’s book, “Conversations That Connect”
