Shopping online can feel like navigating endless aisles of irrelevant products, leaving customers frustrated and retailers losing sales. In this insightful episode of The Retail Podcast, host Alex speaks with Warren Cowan, CEO of Foundit, about how retailers can transform customer frustration into powerful intent-driven experiences.
Explore why traditional e-commerce fails to inspire, and discover practical strategies for surfacing relevant products at precisely the right moments. Warren shares real-world insights on how retailers can avoid overwhelming shoppers with excessive choices, reduce decision fatigue, and unlock hidden sales opportunities buried in their “dark aisles.”
You’ll learn:
The biggest frustrations online shoppers face—and how to address them.
Why a “catalog-first” mindset is holding back your e-commerce growth.
How retailers like Aldi and Lidl succeed by simplifying customer decisions.
Practical tips to shift toward customer intent-led experiences.
The role AI and automation play in future-proofing your e-commerce site.
Why traditional personalization often falls short, and what to do instead.
Join Warren Cowan and Alex as they discuss real-world successes from Foundit’s clients, including increased conversions, reduced bounce rates, and significant merchandising efficiencies. It’s time to trade frustration for inspiration and transform browsing into buying.
Featuring Warren Cowan, CEO of Foundit.
Key topics: E-commerce, customer intent, merchandising automation, retail tech, personalization, digital transformation, AI in retail, customer experience, decision fatigue, online shopping trends.
