Discover how Deliveroo’s Product Director, Paul Wilkinson, is shaping the future of retail innovation. From drone delivery and AI in grocery stores to the evolving customer demand for quick commerce, Paul shares insights from his experience at Tesco Labs, Amazon, and Deliveroo. Learn how technology, data, and customer-first strategies are transforming grocery delivery and retail worldwide. Perfect for retail leaders and innovators seeking actionable trends.
- [00:00] Introduction
- [03:45] Drone delivery innovations
- [10:15] How AI is improving grocery retail
- [20:00] Deliveroo’s journey into new categories
- [25:30] Predictions for retail’s future
Guest: Paul Wilkinson, Product Director at Deliveroo
Topics Covered:
- The evolution of quick commerce and customer expectations
- Drone delivery and its growing adoption in suburban markets
- How AI is solving long-standing problems in grocery retail
- Deliveroo’s journey from food delivery to a digital high street
- Predictions for the future: online shopping, data-driven retail, and self-driving cars
Key Quotes from Paul Wilkinson:
- “Thirty minutes is more than fast enough for most people in most situations.”
- “Seeing a delivery arrive by drone in three minutes is fascinating.”
- “AI helps solve old problems that never truly went away.”
- “If what you’re building isn’t useful or usable, it won’t succeed.”
Actionable Takeaways for Retail Leaders:
- Focus on customer-first strategies to drive innovation.
- Invest in real-time stock systems to reduce delivery errors.
- Leverage AI and data-driven insights to improve operations.
Call to Action:
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