In Episode 9 of Caffeinated, host Nathan Resnick is joined by Adam Luepke, Chief of Staff at Quantive. They discuss all things around hiring, customer service, consultancy, burnout, and AI-based customer service solutions. Adam's career shift from consulting to tech at Quantive is inspiring. Starting as the 25th employee, he helped restructure some of the company, thanks to the similarity in OKRs and his consultancy experience.
Remarkably, Quantive has grown from 25 to 400+ employees in just 4 years. From scaling companies, overcoming burnout, and innovative customer service.
#hiring #experience #ai #customerservice #podcast