Tracey Blackwell of Blackwell Insurance Group in San Antonio, Texas has built a 98% Personal Lines agency with 18 employees without ever advertising for help wanted in 19 years. Her personal philosophy of being a servant leader has helped her thrive in a somewhat volatile market.
Episode Highlights:
Tracey shares about her journey in the insurance industry and recounts her early experiences in industry. (11:34)
Tracey mentions the core focus of Blackwell Insurance: a 98% personal business that handles leads, service, banking, commissions, and social media, excluding commercial insurance writing. (22:39)
Tracey discusses the importance of supporting employees' authenticity and investing in their development. (25:47)
Tracey underlines the benefits of servant leadership, featuring generous time off, paid holidays, and a 401K plan. (28:20)
Tracey emphasizes the importance of attracting diverse employees for business growth and community strength. (32:32)
Tracey give a sneak peek of the topics she will tackle on the IAOA stage in October. (42:43)
Tracey mentions her open and inspirational personal social media presence, which lets her share positive content without concern for others' judgments. (46:42)
Key Quotes:
“I'm at a stage of my life, I only do what makes me happy. And I don't worry about what other people think. And I'm going to share the good stuff because we need to do that in this world right now. And how do we bring people together, versus how do we have this division that's out there?” - Tracey Blackwell
“I'm 100% authentically me…it's just me I don't care what people think because if they really get to know me, that's a whole another ball of wax, right? Because they need to understand my heart. And I have good intentions. And if we have differences, let's sit down. Let's have a beer, let's talk and maybe you can understand and appreciate the differences instead of just attack.” - Tracey Blackwell
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