In this Episode Lexi shares a 3 part business round-up. What's been going on, and some key tips for awkward conversations in the salon, as well as a new idea we need your feedback on!! Don't forget to TAG lomax.lexi if you loved this episode.
What to say...
-When they say you are too expensive:
I understand we all have different budgets. My pricing is non negotiable
My education, experience, and quality of products are what dictates my pricing
I’m happy to create a service for you that fits within your budget, and will still be in line with your hair goals
I’m happy to refer you to xyz stylist who may be exactly what you are looking for.
-When you get no showed:
you were a no-show for todays appt, I hope everything is ok.
Per salon policies that you agreed to when we booked the appt, INSERT policy being upheld
In order to book a future appt we will need to take care of the no show policy outlined when you booked the original appt, and I will be happy to see you.
-When a client is late:
So happy you made it. You are in the late policy window stated when you booked your appt so here are your options:
In the future if you are more than xyz late we may rebook that appt and then my no show policy will apply.
Thanks for following @lomax.lexi, sharing the podcast, and for being so amazing!
Find resources online at www.lexilomax.com and on IG @lomax.lexi
