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Welcome back to The 10 Minute Beauty Business Podcast with me, Lexi Lomax. In today's episode, we're diving into something super close to my heart - how we, as salon owners and beauty professionals, can truly uplift our game in customer service. It's all about the lessons learned, both from personal experiences and the wisdom shared by my mentors. I've had this amazing journey of growth, not just as a mentor myself but also by being on the receiving end of mentorship. It's been eye-opening, to say the least. Sitting down (or zooming in) with my mentors has filled me with insights that I'm just itching to share with you. It's all about creating those magical moments for ourselves and our clients, and sometimes, that means stepping back and letting things unfold naturally.
In today's chat, I want to unpack a powerful message that one of my mentors shared. It's about the beauty of letting things happen in their own mystical and magical way, without trying to force or control the outcome. I know, it sounds a bit out there, but stick with me. This lesson hit home during a mentorship call with about 20 of us listening in, nodding and realizing that sometimes, when we let go of the reins, things turn out even more beautiful than we could've planned. It's a gentle reminder for all of us, especially in the creative and often unpredictable world of beauty, to trust the process and embrace the journey, bumps and all.
Now, let me tell you about a little incident that happened at a fancy restaurant - yep, the one with the unexpected shower of ice water. Beyond the initial shock and the mess, this experience shed light on the essence of customer service, or the lack thereof, and got me thinking about how we handle things in our salons. It wasn't just about the accident itself but how it was managed (or rather, mismanaged) that left a lasting impression. This story isn't just a recount of a dinner gone wrong; it's a stepping stone to discussing how we can respond to unforeseen mistakes in our salons to ensure our clients always feel valued and cared for, even when things don't go as planned.
So, if you're looking to elevate your salon's customer service and ensure every client leaves not just satisfied but genuinely delighted, this episode is for you. Let's dive in and explore how we can make our salons not just a place for beauty transformations but a sanctuary where every client feels seen, heard, and appreciated.
Enjoy!
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