Gainsight is the platform everyone thinks of when they look at customer success tools.
So when is team ready for Gainsight?
What does it take to put it in place? What are its core advantages?
When should CS teams consider Gainsight, and what use cases may require the addition of another tool in conjunction with Gainsight?
We asked Josh Levin, Manager of CS at Honecomb.io to share his experience. Josh worked as a technical architect at Gainsight, and has also recently implemented the platform for his team at Honeycomb.
Some of the lessons he's shared along the way include:
- When CS teams should look at Gainsight as an option
- What characteristics make Gainsight a poor fit for your organization
- The pitfalls to avoid when starting an instance of Gainsight
- Josh is also a brilliant mind and advocate for technical CS implementation. - He’s built custom data flows from product data, to Snowflake, and back to the GTM tech stack.
He shared what he’s built, and why he believes technical skills in CS are a growing need.
