You are either training your CAs (and other team members) for their role... or you are teaching them to let them SHINE inside your business.
If I had a choice, I rather have team members who take ownership of their roles and responsibilities rather than creating RULES for them to follow.
I want my team members to have the autonomy to make decisions that are best for the business rather than follow a set of "systems" that restrict them.
It is easy to SAY... harder to CREATE.
To create it - you need to hire and train your CAs with the purpose of CULTURE. Culture dictates the values (the container) while allowing the flexibility for them to function within it.
In this episode, I will explain this concept of "Flexibility within a Values Container" that you might want to adopt to create a high performing team in your practice.
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