Description

Forget about surprising and delighting customers. Just delight them. Close the gap between the promise you make and the experience you deliver.

Join co-hosts, David Paleschuck and Adriana Hemans as they chat with Tom Stewart, co-author of the bestselling book “Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight”. Tom will show us how businesses of all kinds – including cannabis businesses – can use service design to differentiate their services, build customer loyalty, and create lasting relationships. Some of the topics we’ll cover are:

• What are the key elements of a successful customer service strategy?
• How can cannabis retailers measure customer satisfaction and feedback?
• What role does technology play in enhancing the customer experience?

Listen in to "Branding Bud Live" – weekly productive distractions for the cannabis industry, where business people come to talk about the business of cannabis.

Branding Bud Live | 100% THC | 0%WTF

Find cannabis’s best-kept secret at ⁠www.brandingbud.com

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