Sheila spends this time discussing the need for Difficult conversations with ourselves and others. In these conversations, we must move to the next level of vulnerability. We need to apply everything we learned previously as we enter new levels. In approaching the conversations, we must be mindful of our emotional tone to ensure we evoke or elicit the response we want. According to Dr. Cloud, emotional tone helps us gauge if a person is for or against us. Hence, we want to make sure our emotional tone is in line with the response we want.
