Don Norman invented Human-Centered Design. Now he says it's not enough.
The godfather of design explains why we need Humanity-Centered Design—a shift from individual users to society, planet, and long-term impact.
The problem: "What's wrong is what's left out."
Every digital product relies on physical infrastructure. Power systems. Data centers. Electricity. Rare earth mining. You can't design a phone without designing its supply chain.
Traditional human-centered design optimizes for the user. It ignores environmental and social consequences. Norman says we must widen the frame.
We talk about:
- Why designing for individual users is no longer enough
- How hidden costs show up far from your device (mining, energy, waste)
- Why efficiency isn't always a virtue (optimizing one thing breaks another)
- How simple metrics distort real outcomes
- What it means to design with communities instead of imposing solutions
- Why responsible design must consider ecosystems, not just usability
- How to avoid "colonial" patterns (extracting value, externalizing harm)
Norman's core argument: The responsibility is collective. So is the impact.
Humanity-Centered Design means:
- Long-term impact over short-term convenience
- Community collaboration instead of top-down solutions
- Systemic thinking (not just product features)
"We're all together," Norman says. Technology either strengthens communities—or weakens them. Design decides which.
The future of design isn't better interfaces. It's understanding how products influence society, policy, and the planet.
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Guest: Don Norman, Godfather of Design, Author
Topics: Design, humanity-centered design, sustainability, systems thinking, communities, long-term impact
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