Technology is evolving quickly, and the way consumers interact with retailers is changing just as fast. From mobile browsing to voice commands, retailers need to take stock of the experiences they provide and how well they are meeting consumer expectations. In part 2, Something Digital’s Phillip Jackson talks with me about what he dubs “the future of commerce 2.0.” Phillip discusses the future in terms of what is currently accessible to retailers, and how they should use those tools to meet customer expectations.
In part 2, we discuss:
** The new paradigm of mobile computing and platforms of the future
** What the future of customer support looks like
** The commerce of virtual and augmented reality
** Why social platforms like Facebook no longer exist
** What marketers need to take stock of today
For more information on Something Digital, contact Phillip at: Pjackson@SomethingDigital.com – 646-561-6600 – @PhilWinkle
** And be sure to connect with Greg on Twitter @WhatsGregDoing
