In this episode, we dive deep into the world of customer retention with the legendary Greg Daines, also known as "The Churn Doctor." 🌟 With years of experience as a SaaS CEO and customer success leader, Greg shares actionable strategies, shocking insights from his research, and practical tips to reduce churn and drive measurable results.
🎯 Topics Covered:
- Why customer satisfaction alone doesn’t guarantee retention
- The surprising truth about the correlation (or lack thereof) between NPS and customer retention
- The #1 predictor of long-term customer loyalty: Measurable Results
- Why showing even bad results can build stronger client relationships
- Early warning indicators to spot churn risks before they arise
- Practical steps to shorten the time-to-value and boost adoption
🚨 Key Takeaway:
Customers don’t leave because they’re unhappy—they leave when they don’t see results. Learn how to focus on results-driven strategies that create lifelong customer bonds.
📚 Don’t miss Greg’s eBooks:
23 Ways to Reduce Churn - https://www.gregdaines.com/ebooks
The Churn Guide - https://www.gregdaines.com/guide-to-churn
💡 Get More Insights:
👉 Visit Greg's website for the CRS (Customer Results Strategy) Guide - https://www.gregdaines.com/crs-download
👉 Watch now to transform how you approach churn reduction and customer success!
✅ Subscribe for More:
Stay tuned for more expert advice, actionable tips, and inspiring stories.
Connect with Us:
Greg Daines - https://www.linkedin.com/in/gregdaines/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Follow Us on Social Media:
Instagram: @cstalkspodcast
TikTok: @customer.success6
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We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q
Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA
