When a hundred and fifty people turned their heads and glared directly at me, my panicked response was “IT WASN’T ME!”
I didn’t directly cause the EAR-SPLITTING BLAST OF WHITE NOISE that shocked the crowd. But I was sitting at the sound desk at the conference, so it WAS my responsibility.
My first response was horrible. My next action was even worse. I can still feel the shame. It’s a techicolour memory.
What do you do in the uncomfortable spotlight when things going wrong? Are you an avoider?
In this Fink Tank Col and I discuss blame deflection, and the value of taking responsibility.
