Join us in beautiful Baltimore, Maryland, for a candid conversation with Paul Healy, the visionary behind Dealership For Life! In this episode, Paul shares his incredible journey through the automotive industry, from growing up in a car dealership family to creating a groundbreaking customer retention program.Despite his grandfather's advice to avoid the car business, Paul's path led him to Saturn, where he learned the ropes of customer-centric sales and experienced the unique "one price" model. Discover how these early lessons shaped his commitment to customer service.Paul then delves into the origins of Dealership For Life, detailing how he collaborated with industry mentors to build a customizable, dealer-branded customer retention and marketing program. Learn how Dealership For Life helps dealerships not only boost retention rates but also foster a loyal customer base by offering tailored programs and consistent reminders through a sophisticated app and communication system. Hear how their clients, some giving away "lifetime oil changes," achieve astonishing profitability and customer loyalty.This interview is a must-watch for anyone in the automotive industry, entrepreneurs, or simply those who appreciate a story of passion, innovation, and a deep connection to roots. Oh, and don't forget a lobster roll, Connecticut style.
