Yes you read that right, and it’s of course a shout out to The Offspring “Come Out And Play” from the 1994 classic album “Smash”.
I’ve said this before and I’ll say it again, what a time to be alive!
In this pod we talk about the importance of excellent staff.
Put simply: excellent staff produce an excellent product. An excellent product ensures the client is happy. Happy clients come back and buy more things and telling their friends. Clients buying more things and telling their friends is good for your business.
The best people want to work for the best people. The best people want to work with the best people. The best people want to work on the best jobs.
If you have ever looked at your schedule and thought “oh I can’t send this staff member with that staff member” or “I’ve got to put my best person on my worst client coz I underquoted it” or “I can’t put that staff member on that job coz they don’t get along”, then this one is for you.
Long story short: create a team of A players, and retain them.
Enjoy the pod x
Keywords
client relationships, team assignment, business excellence, client satisfaction, long-term relationships
Summary
The conversation focuses on the importance of assigning the best team members to the best clients to maintain strong relationships and ensure client satisfaction. It emphasizes the need for businesses to be consistently good to great in their service delivery, especially during critical times of the year.
Takeaways
Are your best people assigned to your best clients?
Your best clients are the easiest to let down.
No one can be 100% excellent all the time.
You wanna be pretty good to great.
Focus on putting the right people in the right jobs.
At this time of year, you can cook relationships easily.
Long-term relationships are key to business success.
Client satisfaction is crucial for retention.
Team assignment impacts overall business performance.
Aim for excellence in client service.
Titles
Maximizing Client Relationships for Business Success
The Art of Team Assignment in Client Management
Sound bites
"Are your best people assigned to your best clients?"
"You wanna be pretty good to great."
Chapters
00:00 The Importance of Separation in Team Dynamics
00:33 Matching Staff to Clients: A Deeper Look
