What I Hear You Say Is…
“Confidenceis the closest thing humans have to magic,” shares Eric Charran, visionarytechnology executive, and author of Have You Ever Had a Boss That… Thishelps you assess: “Is this boss or team worth another month of my time?” Ericleads his teams with this perspective. “Does being in a meeting with Eric giveme energy, or does it drain me?” Part of being confident is being empatheticand putting himself in his teammates’ shoes. What do they care about? In thatway, he co-creates vision and sets direction that includes their diverseperspective and needs. Perspectives need to flow freely in a team. Having anopen feedback culture is a big part of that. Three tips: 1. Reframe the word‘feedback’ to ‘perspectives.’ It mitigates the negative connotation. 2. Rolemodel being open to feedback. Repeat back what you hear: ‘What I hear you sayis…”, and 3. Bookend the constructive with the positive. Our evolutionaryimpulse is to look for threats. Focus on the positive, this creates energy.
