Welcome to Lean Made Simple, a podcast about transforming your business — and life — one step at a time.
In this episode, Ryan Tierney from Seating Matters unpacks what it means to “be the customer.”
Along the way, he and Producer Matt talk about:
- Why Elon Musk drives a Tesla
- The powerful alternative to customer surveys
- A method for generating unlimited improvement ideas for your product
- How becoming an undercover boss revealed his selfishness as a leader
- And one action you can take right now to start eliminating blind spots from your business today
Check it out!
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