I start with a story I am not proud of :-( But it does illustrate the power of making people feel seen and heard.
In addition to helping reduce conflict, there are a lot of good business reasons for making people feel seen and heard. Businesses make more money and turnover is reducced!
0:46 Story
2:10 The power of people feeling seen and heard
2:46 The business reasons
5:09 Active listening
6:13 Specific compliments
7:17 How to turn a homerun into a Grand Slam!
