Centralized nurse triage is quickly emerging as an innovative tool for facilitating patient access. Founder and Executive Director Elizabeth Woodcock joins Greg Addicott, MSN, RN, CCRN, Director of Nursing – Consumer Experience & Access at New York-Presbyterian Hospital, Kendra Sutton, DNP, RN-BC, NEA-BC, Director of Telehealth Nursing at Baylor, Scott & White Health, and Laurie O'Bryan, Director of the Outpatient Access Center at UNC Health NurseConnect, to examine the role of centralized nurse triage in enhancing patient experience, supporting quality care, and navigating access and care transitions.
